Manage as Someone Operating a Machine to Achieve a Goal – Page 2

Understand the differences between managing, micromanaging, and not managing.

1. Managers must make sure that what they are responsible for works well. 2. Managing the people who report to you should feel like skiing together. 3. An excellent skier is probably going to be a better ski coach than a novice

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Look down on your machine and yourself within it from the higher level.

1. Constantly compare your outcomes to your goals. 2. Understand that a great manager is essentially an organizational engineer. 3. Build great metrics. 4. Beware of paying too much attention to what is coming at you and not enough attention to your

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Remember that for every case you deal with, your approach should have two purposes: 1) to move you closer to your goal, and 2) to train and test your machine (i.e., your people and your design).

1. Everything is a case study. 2. When a problem occurs, conduct the discussion at two levels: 1) the machine level (why that outcome was produced) and 2) the case-at-hand level (what to do about it). 3. When making rules, explain the

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